Start the installation with the ‘Get’ button. If the games discs are running, but not DVDs, CDs or Blu-ray discs, then you need to install the Blu-ray player app on your Xbox. Solution 3: Install the Blu-ray player app You can also check it on your friend’s Xbox or in a retail shop. If you’ve one more console in your house, try running the disc onto it. Running the disc on other consoles helps in to discover the actual problem whether it is in the disc or the Xbox’s CD drive. Solution 2: Check the disc in another console If cleaning the disc won’t work, use the next solution. Try cleaning the CD with a clean, soft, or slightly damp cloth. Too much scratches or dust on the disc prevents the disc drive from reading the CD. Solution 1: Make sure the disc is not defective and cleanĬheck if there isn’t any defect, broken or scratch on the disc. If all discs are working fine, but only a single disc is not, then the problem is in that disc. Ensure that no water gets into your controller or the battery area.Ĭlean your console or TV stand, wherever it is you keep your console before putting everything back in place.Note: The solution given this guide will not apply on Xbox One S or on the console, which doesn’t have an optical disc drive. If you have stubborn marks or sticky spots slightly dampen the cloth. Use a clean microfibre cloth to fully wipe down the surface of your controller. To achieve a clean Xbox One controller, first remove dust and dirt from the directional pad, joysticks and gap between the top and bottom of the controller using the business card to scrape it out. Use a clean, dry microfibre cloth to clean the surface and sides of your Xbox One.įold the cloth in half and use the clean side to wipe down the wires. Use a few bursts of compressed air to blow dusts from USB ports and the disc tray. Alternatively, use a vacuum to suck out the dust. Hold in place for the next step.īlow short bursts of air into the vents to remove the dust from the fan using your compressed air can. Ensure you do not push it in to far so it cannot be retrieved. Place a pin through the vents of your console, far enough in to prevent the fan from spinning during the cleaning process. Place your console on a dry, flat surface such as a countertop or table. Always start by unplugging your Xbox One and removing the controller battery.
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